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var(--spacing-3);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);text-transform:uppercase;letter-spacing:.05em;border-radius:var(--border-radius-full);align-items:center;display:inline-flex}.sidebar__role-badge--admin{background-color:var(--color-danger-500);color:var(--color-white)}.sidebar__role-badge--supervisor{background-color:var(--color-warning-500);color:var(--color-gray-900)}.sidebar__role-badge--agent{background-color:var(--color-primary-500);color:var(--color-white)}.sidebar__role-badge--customer{background-color:var(--color-success-500);color:var(--color-white)}.keyboard-shortcuts{flex-direction:column;max-height:80vh;display:flex}.keyboard-shortcuts__header{padding:var(--spacing-4) var(--spacing-6);border-bottom:1px solid 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0;border:none;justify-content:center;align-items:center;padding:0;display:flex}.keyboard-shortcuts__close:hover{background-color:var(--color-gray-100);color:var(--color-gray-700)}.keyboard-shortcuts__content{padding:var(--spacing-6);flex:1;overflow-y:auto}.keyboard-shortcuts__grid{gap:var(--spacing-6);grid-template-columns:repeat(auto-fit,minmax(280px,1fr));display:grid}.keyboard-shortcuts__group{gap:var(--spacing-3);flex-direction:column;display:flex}.keyboard-shortcuts__group-title{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-gray-500);text-transform:uppercase;letter-spacing:.05em;margin:0}.keyboard-shortcuts__list{gap:var(--spacing-2);flex-direction:column;display:flex}.keyboard-shortcuts__item{justify-content:space-between;align-items:center;gap:var(--spacing-3);padding:var(--spacing-2) 0;display:flex}.keyboard-shortcuts__description{font-size:var(--font-size-sm);color:var(--color-gray-700)}.keyboard-shortcuts__keys{align-items:center;gap:var(--spacing-1);display:flex}.keyboard-shortcuts__key{min-width:24px;height:24px;padding:0 var(--spacing-2);font-family:var(--font-family-mono);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);color:var(--color-gray-700);background-color:var(--color-gray-100);border:1px solid var(--color-gray-300);border-radius:var(--border-radius-sm);justify-content:center;align-items:center;display:inline-flex;box-shadow:0 1px 2px #0000000d}.keyboard-shortcuts__plus{font-size:var(--font-size-xs);color:var(--color-gray-400);margin:0 var(--spacing-1)}.keyboard-shortcuts__footer{padding:var(--spacing-4) var(--spacing-6);border-top:1px solid var(--color-gray-200);background-color:var(--color-gray-50);justify-content:center;align-items:center;display:flex}.keyboard-shortcuts__footer p{font-size:var(--font-size-sm);color:var(--color-gray-500);margin:0}.keyboard-shortcuts__footer kbd{min-width:20px;height:20px;padding:0 var(--spacing-1);margin:0 var(--spacing-1);font-family:var(--font-family-mono);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);color:var(--color-gray-600);border:1px solid var(--color-gray-300);border-radius:var(--border-radius-sm);background-color:#fff;justify-content:center;align-items:center;display:inline-flex}[data-theme=dark] .keyboard-shortcuts__header{border-bottom-color:var(--color-gray-700)}[data-theme=dark] .keyboard-shortcuts__title{color:var(--color-gray-100)}[data-theme=dark] .keyboard-shortcuts__close{color:var(--color-gray-400)}[data-theme=dark] .keyboard-shortcuts__close:hover{background-color:var(--color-gray-700);color:var(--color-gray-200)}[data-theme=dark] .keyboard-shortcuts__group-title{color:var(--color-gray-500)}[data-theme=dark] .keyboard-shortcuts__description{color:var(--color-gray-300)}[data-theme=dark] .keyboard-shortcuts__key{color:var(--color-gray-300);background-color:var(--color-gray-700);border-color:var(--color-gray-600)}[data-theme=dark] .keyboard-shortcuts__plus{color:var(--color-gray-500)}[data-theme=dark] .keyboard-shortcuts__footer{border-top-color:var(--color-gray-700);background-color:var(--color-gray-800)}[data-theme=dark] .keyboard-shortcuts__footer p{color:var(--color-gray-400)}[data-theme=dark] .keyboard-shortcuts__footer kbd{color:var(--color-gray-300);background-color:var(--color-gray-700);border-color:var(--color-gray-600)}@media (max-width:768px){.keyboard-shortcuts__content{padding:var(--spacing-4)}.keyboard-shortcuts__grid{gap:var(--spacing-4);grid-template-columns:1fr}.keyboard-shortcuts__item{align-items:flex-start;gap:var(--spacing-1);flex-direction:column}}.header{justify-content:space-between;align-items:center;gap:var(--spacing-4);height:var(--header-height);padding:0 var(--spacing-6);background-color:var(--color-surface);border-bottom:1px solid var(--color-border);top:0;right:0;left:var(--sidebar-width);z-index:var(--z-sticky);transition:left var(--transition-normal);display:flex;position:fixed}.header--sidebar-collapsed{left:var(--sidebar-width-collapsed)}.header__search{align-items:center;gap:var(--spacing-2);max-width:480px;padding:var(--spacing-2) var(--spacing-3);background-color:var(--color-gray-100);border-radius:var(--border-radius-lg);transition:all var(--transition-fast);border:1px solid #0000;flex:1;display:flex}.header__search:focus-within{background-color:var(--color-surface);border-color:var(--color-primary-500);box-shadow:0 0 0 3px var(--color-primary-100)}.header__search-icon{color:var(--color-gray-400);flex-shrink:0}.header__search-input{font-size:var(--font-size-sm);color:var(--color-text-primary);background:0 0;border:none;outline:none;flex:1}.header__search-input::placeholder{color:var(--color-gray-400)}.header__search-kbd{padding:var(--spacing-0-5) var(--spacing-1-5);background-color:var(--color-gray-200);border-radius:var(--border-radius-sm);font-size:var(--font-size-xs);color:var(--color-gray-500);font-family:var(--font-family-mono);align-items:center;display:flex}.header__actions{align-items:center;gap:var(--spacing-2);display:flex}.header__icon-btn{border-radius:var(--border-radius-md);width:36px;height:36px;color:var(--color-gray-600);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;display:flex;position:relative}.header__icon-btn:hover{background-color:var(--color-gray-100);color:var(--color-gray-900)}.header__icon-btn--badge{position:relative}.header__badge{min-width:16px;height:16px;padding:0 var(--spacing-1);background-color:var(--color-danger-500);color:var(--color-white);font-size:10px;font-weight:var(--font-weight-semibold);border-radius:var(--border-radius-full);justify-content:center;align-items:center;display:flex;position:absolute;top:4px;right:4px}.header__action-btn{align-items:center;gap:var(--spacing-1-5);padding:var(--spacing-2) var(--spacing-3);border-radius:var(--border-radius-md);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;transition:all var(--transition-fast);border:none;display:flex}.header__action-btn--primary{background-color:var(--color-primary-500);color:var(--color-white)}.header__action-btn--primary:hover{background-color:var(--color-primary-600)}.header__profile{align-items:center;gap:var(--spacing-2);padding:var(--spacing-1-5) var(--spacing-2);border-radius:var(--border-radius-md);cursor:pointer;transition:background-color var(--transition-fast);background:0 0;border:none;display:flex}.header__profile:hover{background-color:var(--color-gray-100)}.header__avatar{background-color:var(--color-gray-200);border-radius:var(--border-radius-full);width:32px;height:32px;color:var(--color-gray-600);justify-content:center;align-items:center;display:flex;position:relative}.header__status-dot{border-radius:var(--border-radius-full);border:2px solid var(--color-surface);width:10px;height:10px;position:absolute;bottom:0;right:0}.header__status-dot--inline{border:none;width:8px;height:8px;position:static}.header__profile-info{flex-direction:column;align-items:flex-start;display:flex}.header__profile-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text-primary)}.header__profile-status{font-size:var(--font-size-xs);color:var(--color-text-muted)}.header__dropdown{position:relative}.header__dropdown-menu{top:calc(100% + var(--spacing-2));background-color:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--border-radius-lg);min-width:200px;box-shadow:var(--shadow-lg);z-index:var(--z-dropdown);position:absolute;right:0;overflow:hidden}.header__dropdown-menu--notifications{width:360px}.header__dropdown-menu--profile{width:240px}.header__dropdown-header{padding:var(--spacing-3) var(--spacing-4);border-bottom:1px solid var(--color-border);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text-primary);justify-content:space-between;align-items:center;display:flex}.header__dropdown-action{font-size:var(--font-size-xs);color:var(--color-primary-600);cursor:pointer;background:0 0;border:none}.header__dropdown-action:hover{text-decoration:underline}.header__dropdown-item{align-items:center;gap:var(--spacing-2);width:100%;padding:var(--spacing-2) var(--spacing-4);font-size:var(--font-size-sm);color:var(--color-text-secondary);cursor:pointer;text-align:left;transition:background-color var(--transition-fast);background:0 0;border:none;display:flex}.header__dropdown-item:hover{background-color:var(--color-gray-50);color:var(--color-text-primary)}.header__dropdown-item--danger{color:var(--color-danger-600)}.header__dropdown-item--danger:hover{background-color:var(--color-danger-50);color:var(--color-danger-700)}.header__dropdown-divider{background-color:var(--color-border);height:1px;margin:var(--spacing-2) 0}.header__dropdown-footer{width:100%;padding:var(--spacing-3) var(--spacing-4);text-align:center;font-size:var(--font-size-sm);color:var(--color-primary-600);background-color:var(--color-gray-50);border:none;border-top:1px solid var(--color-border);cursor:pointer;display:block}.header__dropdown-footer:hover{background-color:var(--color-gray-100)}.header__status-options{padding:var(--spacing-2)}.header__status-option{align-items:center;gap:var(--spacing-2);width:100%;padding:var(--spacing-2) var(--spacing-2);font-size:var(--font-size-sm);color:var(--color-text-secondary);border-radius:var(--border-radius-md);cursor:pointer;text-align:left;background:0 0;border:none;display:flex}.header__status-option:hover{background-color:var(--color-gray-50)}.header__status-option--active{background-color:var(--color-primary-50);color:var(--color-primary-700)}.header__notification-list{max-height:320px;overflow-y:auto}.header__notification{gap:var(--spacing-3);padding:var(--spacing-3) var(--spacing-4);border-bottom:1px solid var(--color-border);cursor:pointer;transition:background-color var(--transition-fast);display:flex}.header__notification:last-child{border-bottom:none}.header__notification:hover{background-color:var(--color-gray-50)}.header__notification--unread{background-color:var(--color-primary-50)}.header__notification--unread:hover{background-color:var(--color-primary-100)}.header__notification-icon{background-color:var(--color-gray-100);border-radius:var(--border-radius-full);width:32px;height:32px;color:var(--color-gray-600);flex-shrink:0;justify-content:center;align-items:center;display:flex}.header__notification-content{flex:1;min-width:0}.header__notification-title{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text-primary);margin-bottom:var(--spacing-0-5)}.header__notification-desc{font-size:var(--font-size-xs);color:var(--color-text-muted);margin-bottom:var(--spacing-1);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.header__notification-time{font-size:var(--font-size-xs);color:var(--color-gray-400)}.header__avatar-img{object-fit:cover;border-radius:var(--border-radius-full);width:100%;height:100%}.header__user-info{gap:var(--spacing-3);padding:var(--spacing-4);background-color:var(--color-gray-50);display:flex}.header__user-avatar{background-color:var(--color-gray-200);border-radius:var(--border-radius-full);width:48px;height:48px;color:var(--color-gray-600);flex-shrink:0;justify-content:center;align-items:center;display:flex;overflow:hidden}.header__user-avatar img{object-fit:cover;width:100%;height:100%}.header__user-details{gap:var(--spacing-0-5);flex-direction:column;min-width:0;display:flex}.header__user-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-text-primary)}.header__user-email{font-size:var(--font-size-xs);color:var(--color-text-muted);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.header__user-role{align-items:center;gap:var(--spacing-1);padding:var(--spacing-0-5) var(--spacing-2);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);border-radius:var(--border-radius-full);width:-moz-fit-content;width:fit-content;display:inline-flex}.header__user-role--admin{background-color:var(--color-danger-100);color:var(--color-danger-700)}.header__user-role--supervisor{background-color:var(--color-warning-100);color:var(--color-warning-700)}.header__user-role--agent{background-color:var(--color-primary-100);color:var(--color-primary-700)}.header__user-role--customer{background-color:var(--color-success-100);color:var(--color-success-700)}.header__user-switcher{padding:var(--spacing-2);flex-direction:column;display:flex}.header__user-option{align-items:center;gap:var(--spacing-2);width:100%;padding:var(--spacing-2);font-size:var(--font-size-sm);color:var(--color-text-secondary);border-radius:var(--border-radius-md);cursor:pointer;text-align:left;transition:background-color var(--transition-fast);background:0 0;border:none;display:flex}.header__user-option:hover{background-color:var(--color-gray-50)}.header__user-option--active{background-color:var(--color-primary-50);color:var(--color-primary-700)}.header__user-option-avatar{background-color:var(--color-gray-200);border-radius:var(--border-radius-full);width:28px;height:28px;color:var(--color-gray-500);flex-shrink:0;justify-content:center;align-items:center;display:flex;overflow:hidden}.header__user-option-avatar img{object-fit:cover;width:100%;height:100%}.header__user-option-info{flex-direction:column;flex:1;min-width:0;display:flex}.header__user-option-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:inherit}.header__user-option-type{font-size:var(--font-size-xs);color:var(--color-text-muted);text-transform:capitalize}.header__user-option-check{color:var(--color-primary-500);flex-shrink:0}.mobile-nav__header,.mobile-nav__overlay,.mobile-nav__bottom{display:none}@media (max-width:767px){.mobile-nav__header{height:56px;padding:0 var(--spacing-3);background-color:var(--color-surface);border-bottom:1px solid var(--color-border);z-index:var(--z-sticky);justify-content:space-between;align-items:center;display:flex;position:fixed;top:0;left:0;right:0}.mobile-nav__menu-btn,.mobile-nav__action-btn{border-radius:var(--border-radius-md);width:40px;height:40px;color:var(--color-text-secondary);cursor:pointer;transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;padding:0;display:flex}.mobile-nav__menu-btn:hover,.mobile-nav__action-btn:hover{background-color:var(--color-gray-100);color:var(--color-text-primary)}[data-theme=dark] .mobile-nav__menu-btn:hover,[data-theme=dark] .mobile-nav__action-btn:hover{background-color:var(--color-gray-800)}.mobile-nav__logo{font-size:var(--font-size-lg);font-weight:var(--font-weight-bold);color:var(--color-primary-600);text-decoration:none}.mobile-nav__header-actions{align-items:center;gap:var(--spacing-1);display:flex}.mobile-nav__overlay{z-index:var(--z-modal);pointer-events:none;display:block;position:fixed;top:0;bottom:0;left:0;right:0}.mobile-nav__overlay--open{pointer-events:auto}.mobile-nav__backdrop{transition:background-color var(--transition-normal);background-color:#0000;position:absolute;top:0;bottom:0;left:0;right:0}.mobile-nav__overlay--open .mobile-nav__backdrop{background-color:#00000080}.mobile-nav__drawer{background-color:var(--color-surface);width:280px;max-width:85%;transition:transform var(--transition-normal);flex-direction:column;display:flex;position:absolute;top:0;bottom:0;left:0;overflow-y:auto;transform:translate(-100%)}.mobile-nav__drawer--open{transform:translate(0)}[data-theme=dark] .mobile-nav__drawer{background-color:var(--color-gray-900)}.mobile-nav__drawer-header{padding:var(--spacing-4);border-bottom:1px solid var(--color-border);justify-content:space-between;align-items:center;display:flex}.mobile-nav__user-info{align-items:center;gap:var(--spacing-3);flex:1;min-width:0;display:flex}.mobile-nav__user-details{flex-direction:column;min-width:0;display:flex}.mobile-nav__user-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-text-primary);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.mobile-nav__user-email{font-size:var(--font-size-xs);color:var(--color-text-muted);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.mobile-nav__close-btn{border-radius:var(--border-radius-md);width:36px;height:36px;color:var(--color-text-secondary);cursor:pointer;background:0 0;border:none;flex-shrink:0;justify-content:center;align-items:center;padding:0;display:flex}.mobile-nav__close-btn:hover{background-color:var(--color-gray-100);color:var(--color-text-primary)}[data-theme=dark] .mobile-nav__close-btn:hover{background-color:var(--color-gray-800)}.mobile-nav__links{padding:var(--spacing-2) 0;flex:1}.mobile-nav__link{align-items:center;gap:var(--spacing-3);padding:var(--spacing-3) var(--spacing-4);color:var(--color-text-secondary);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);transition:all var(--transition-fast);text-decoration:none;display:flex}.mobile-nav__link:hover{background-color:var(--color-gray-100);color:var(--color-text-primary)}[data-theme=dark] .mobile-nav__link:hover{background-color:var(--color-gray-800)}.mobile-nav__link--active{background-color:var(--color-primary-50);color:var(--color-primary-600)}[data-theme=dark] .mobile-nav__link--active{color:var(--color-primary-400);background-color:#6366f11a}.mobile-nav__link .badge{margin-left:auto}.mobile-nav__drawer-footer{border-top:1px solid var(--color-border);padding:var(--spacing-2) 0}.mobile-nav__bottom{height:64px;padding-bottom:env(safe-area-inset-bottom,0);background-color:var(--color-surface);border-top:1px solid var(--color-border);z-index:var(--z-sticky);justify-content:space-around;align-items:center;display:flex;position:fixed;bottom:0;left:0;right:0}[data-theme=dark] .mobile-nav__bottom{background-color:var(--color-gray-900)}.mobile-nav__bottom-item{justify-content:center;align-items:center;gap:var(--spacing-1);height:100%;padding:var(--spacing-2);color:var(--color-text-muted);transition:color var(--transition-fast);flex-direction:column;flex:1;text-decoration:none;display:flex}.mobile-nav__bottom-item:hover,.mobile-nav__bottom-item--active{color:var(--color-primary-600)}.mobile-nav__bottom-item--action{background-color:var(--color-primary-500);border-radius:var(--border-radius-full);width:56px;height:56px;box-shadow:var(--shadow-lg);flex:none;position:relative;top:-12px;color:var(--color-white)!important}.mobile-nav__bottom-item--action:hover{background-color:var(--color-primary-600);color:var(--color-white)!important}.mobile-nav__bottom-item--action .mobile-nav__bottom-label{display:none}.mobile-nav__bottom-icon{justify-content:center;align-items:center;display:flex;position:relative}.mobile-nav__badge{min-width:16px;height:16px;font-size:10px;font-weight:var(--font-weight-bold);text-align:center;color:var(--color-white);background-color:var(--color-danger-500);border-radius:var(--border-radius-full);padding:0 4px;line-height:16px;position:absolute;top:-6px;right:-10px}.mobile-nav__bottom-label{font-size:10px;font-weight:var(--font-weight-medium);line-height:1}}@supports (padding-bottom:env(safe-area-inset-bottom)){@media (max-width:767px){.mobile-nav__bottom{padding-bottom:max(var(--spacing-2), env(safe-area-inset-bottom))}}}.skip-link{padding:var(--spacing-3) var(--spacing-4);background-color:var(--color-primary-600);color:var(--color-white);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);border-radius:0 0 var(--border-radius-md) var(--border-radius-md);box-shadow:var(--shadow-lg);z-index:var(--z-modal);transition:top var(--transition-fast);text-decoration:none;position:absolute;top:-100%;left:50%;transform:translate(-50%)}.skip-link:focus{outline:none;top:0}.skip-link:focus-visible{outline:2px solid var(--color-white);outline-offset:2px}.main-layout{background-color:var(--color-background);min-height:100vh}.main-layout__content{margin-left:var(--sidebar-width);margin-top:var(--header-height);padding:var(--spacing-6);min-height:calc(100vh - var(--header-height));transition:margin-left var(--transition-normal)}.main-layout__breadcrumb{margin-bottom:var(--spacing-4)}.main-layout__content--sidebar-collapsed{margin-left:var(--sidebar-width-collapsed)}.main-layout__content--mobile{padding:var(--spacing-3);padding-bottom:calc(64px + var(--spacing-3) + env(safe-area-inset-bottom,0));min-height:calc(100vh - 120px);margin-top:56px;margin-left:0}@media (max-width:1024px){.main-layout__content:not(.main-layout__content--mobile){padding:var(--spacing-4)}}@media (max-width:768px){.main-layout__content:not(.main-layout__content--mobile){padding:var(--spacing-3);margin-left:0}}@supports (padding-bottom:env(safe-area-inset-bottom)){.main-layout__content--mobile{padding-bottom:calc(64px + var(--spacing-3) + max(0px, env(safe-area-inset-bottom)))}}.widget{border:1px solid var(--color-gray-200);border-radius:var(--border-radius-lg);transition:box-shadow var(--transition-fast);background-color:#fff;flex-direction:column;display:flex;overflow:hidden}.widget:hover{box-shadow:var(--shadow-sm)}.widget--fullscreen{z-index:var(--z-modal);border-radius:0;position:fixed;top:0;bottom:0;left:0;right:0;max-width:100%!important;max-height:100%!important}.widget--loading .widget__content,.widget--refreshing .widget__content{position:relative}.widget--refreshing .widget__content:after{content:"";z-index:1;background-color:#fff9;position:absolute;top:0;bottom:0;left:0;right:0}.widget--size-1x1{grid-area:span 1/span 1}.widget--size-1x2{grid-area:span 2/span 1}.widget--size-2x1{grid-area:span 1/span 2}.widget--size-2x2{grid-area:span 2/span 2}.widget--size-3x1{grid-area:span 1/span 3}.widget--size-3x2{grid-area:span 2/span 3}.widget--size-4x1{grid-area:span 1/span 4}.widget--size-4x2{grid-area:span 2/span 4}.widget__header{justify-content:space-between;align-items:flex-start;gap:var(--spacing-3);padding:var(--spacing-4);border-bottom:1px solid var(--color-gray-100);display:flex}.widget__header-left{align-items:flex-start;gap:var(--spacing-3);flex:1;min-width:0;display:flex}.widget__header-right{align-items:center;gap:var(--spacing-1);flex-shrink:0;display:flex}.widget__icon{border-radius:var(--border-radius-md);background-color:var(--color-primary-50);width:40px;height:40px;color:var(--color-primary-600);flex-shrink:0;justify-content:center;align-items:center;display:flex}.widget__titles{min-width:0}.widget__title{font-size:var(--font-size-base);font-weight:var(--font-weight-semibold);color:var(--color-gray-900);margin:0;line-height:1.3}.widget__subtitle{font-size:var(--font-size-sm);color:var(--color-gray-500);margin:var(--spacing-1) 0 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0}.widget-grid__size-option:hover{background-color:var(--color-gray-50);border-color:var(--color-gray-300)}.widget-grid__size-option--active{background-color:var(--color-primary-50);border-color:var(--color-primary-500);color:var(--color-primary-700)}.widget-grid__add-widget{justify-content:center;align-items:center;gap:var(--spacing-2);border:2px dashed var(--color-gray-300);border-radius:var(--border-radius-lg);min-height:200px;color:var(--color-gray-500);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);cursor:pointer;transition:all var(--transition-fast);background-color:#fff;flex-direction:column;display:flex}.widget-grid__add-widget:hover{border-color:var(--color-primary-400);background-color:var(--color-primary-50);color:var(--color-primary-600)}@media (max-width:1024px){.widget-grid--cols-4,.widget-grid--cols-6{grid-template-columns:repeat(2,1fr)}.widget-grid--cols-4 .widget--size-3x1,.widget-grid--cols-4 .widget--size-3x2,.widget-grid--cols-4 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var(--spacing-2);background-color:var(--color-success-100);border-radius:var(--border-radius-sm);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);color:var(--color-success-700);flex-shrink:0}.add-widget-panel__empty{text-align:center;padding:var(--spacing-8);color:var(--color-gray-500);font-size:var(--font-size-sm)}[data-theme=dark] .add-widget-panel{background-color:var(--color-gray-900)}[data-theme=dark] .add-widget-panel__header{border-color:var(--color-gray-700)}[data-theme=dark] .add-widget-panel__title{color:var(--color-gray-100)}[data-theme=dark] .add-widget-panel__search{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .add-widget-panel__search-input{color:var(--color-gray-100)}[data-theme=dark] .add-widget-panel__category{border-color:var(--color-gray-700);color:var(--color-gray-300)}[data-theme=dark] .add-widget-panel__category:hover{background-color:var(--color-gray-800);border-color:var(--color-gray-600)}[data-theme=dark] .add-widget-panel__category--active{background-color:var(--color-primary-900);border-color:var(--color-primary-500);color:var(--color-primary-300)}[data-theme=dark] .add-widget-panel__group-title{color:var(--color-gray-400)}[data-theme=dark] .add-widget-panel__widget{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .add-widget-panel__widget:hover:not(:disabled){border-color:var(--color-primary-500);background-color:var(--color-primary-900)}[data-theme=dark] .add-widget-panel__widget--added{background-color:var(--color-gray-850)}[data-theme=dark] .add-widget-panel__widget-icon{background-color:var(--color-gray-700);color:var(--color-gray-300)}[data-theme=dark] .add-widget-panel__widget:hover:not(:disabled) .add-widget-panel__widget-icon{background-color:var(--color-primary-800);color:var(--color-primary-300)}[data-theme=dark] .add-widget-panel__widget-name{color:var(--color-gray-100)}[data-theme=dark] .add-widget-panel__widget-desc{color:var(--color-gray-400)}[data-theme=dark] .add-widget-panel__widget-size{background-color:var(--color-gray-700);color:var(--color-gray-300)}[data-theme=dark] .add-widget-panel__widget-badge{background-color:var(--color-success-900);color:var(--color-success-400)}.summary-stats-widget .widget__content{padding:var(--spacing-4)}.summary-stats-widget__grid{gap:var(--spacing-4);grid-template-columns:repeat(6,1fr);display:grid}@media (max-width:1200px){.summary-stats-widget__grid{grid-template-columns:repeat(3,1fr)}}@media (max-width:768px){.summary-stats-widget__grid{grid-template-columns:repeat(2,1fr)}}@media (max-width:480px){.summary-stats-widget__grid{grid-template-columns:1fr}}.tickets-by-status-widget .widget__content{padding:var(--spacing-4)}.tickets-by-status-widget__content{gap:var(--spacing-4);flex-direction:column;height:100%;display:flex}.tickets-by-status-widget__chart{flex-shrink:0;width:160px;height:160px;margin:0 auto;position:relative}.tickets-by-status-widget__svg{width:100%;height:100%;transform:rotate(-90deg)}.tickets-by-status-widget__segment{transition:opacity var(--transition-fast)}.tickets-by-status-widget__segment:hover{opacity:.8}.tickets-by-status-widget__center{text-align:center;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.tickets-by-status-widget__total{font-size:var(--font-size-2xl);font-weight:var(--font-weight-bold);color:var(--color-gray-900);line-height:1;display:block}.tickets-by-status-widget__total-label{font-size:var(--font-size-xs);color:var(--color-gray-500);margin-top:var(--spacing-1);display:block}.tickets-by-status-widget__legend{gap:var(--spacing-2);flex-direction:column;flex:1;display:flex;overflow:auto}.tickets-by-status-widget__legend-item{align-items:center;gap:var(--spacing-2);padding:var(--spacing-2);border-radius:var(--border-radius-md);cursor:pointer;transition:background-color var(--transition-fast);text-align:left;background:0 0;border:none;width:100%;display:flex}.tickets-by-status-widget__legend-item:hover:not(:disabled){background-color:var(--color-gray-50)}.tickets-by-status-widget__legend-item:disabled{cursor:default}.tickets-by-status-widget__legend-color{border-radius:var(--border-radius-sm);flex-shrink:0;width:12px;height:12px}.tickets-by-status-widget__legend-label{font-size:var(--font-size-sm);color:var(--color-gray-700);flex:1}.tickets-by-status-widget__legend-count{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-900)}.tickets-by-status-widget__legend-percent{font-size:var(--font-size-xs);color:var(--color-gray-500);text-align:right;min-width:32px}[data-theme=dark] .tickets-by-status-widget__total{color:var(--color-gray-100)}[data-theme=dark] .tickets-by-status-widget__total-label{color:var(--color-gray-400)}[data-theme=dark] .tickets-by-status-widget__legend-item:hover:not(:disabled){background-color:var(--color-gray-700)}[data-theme=dark] 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0;border:none;display:flex}.tickets-by-priority-widget__bar-row:hover:not(:disabled){background-color:var(--color-gray-50)}.tickets-by-priority-widget__bar-row:disabled{cursor:default}.tickets-by-priority-widget__label{width:60px;font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-700);text-align:left;flex-shrink:0}.tickets-by-priority-widget__bar-container{background-color:var(--color-gray-100);border-radius:var(--border-radius-md);flex:1;height:24px;overflow:hidden}.tickets-by-priority-widget__bar{border-radius:var(--border-radius-md);height:100%;transition:width var(--transition-normal);min-width:4px}.tickets-by-priority-widget__count{width:40px;font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-gray-900);text-align:right;flex-shrink:0}[data-theme=dark] .tickets-by-priority-widget__bar-row:hover:not(:disabled){background-color:var(--color-gray-700)}[data-theme=dark] 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var(--color-gray-100);display:flex}.custom-field-manager__item:last-child{border-bottom:none}.custom-field-manager__item-drag{color:var(--color-gray-400);cursor:grab;align-items:center;display:flex}.custom-field-manager__item-drag:active{cursor:grabbing}.custom-field-manager__item-info{flex:1;min-width:0}.custom-field-manager__item-name{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-900);display:flex}.custom-field-manager__item-meta{align-items:center;gap:var(--spacing-3);font-size:var(--font-size-xs);color:var(--color-gray-500);margin-top:var(--spacing-1);display:flex}.custom-field-manager__item-actions{align-items:center;gap:var(--spacing-1);display:flex}.custom-field-manager__empty{justify-content:center;align-items:center;gap:var(--spacing-3);padding:var(--spacing-8);text-align:center;flex-direction:column;display:flex}.custom-field-manager__empty p{font-size:var(--font-size-sm);color:var(--color-gray-500);margin:0}[data-theme=dark] .custom-fields-editor__header{border-bottom-color:var(--color-gray-700)}[data-theme=dark] .custom-fields-editor__title,[data-theme=dark] .custom-fields-editor__label{color:var(--color-gray-300)}[data-theme=dark] .custom-fields-editor__field-icon{color:var(--color-gray-500)}[data-theme=dark] .custom-fields-editor__field-name{color:var(--color-gray-100)}[data-theme=dark] .custom-fields-editor__description{color:var(--color-gray-400)}[data-theme=dark] .custom-field-manager__header h3{color:var(--color-gray-100)}[data-theme=dark] .custom-field-manager__list{border-color:var(--color-gray-700);background-color:var(--color-gray-800)}[data-theme=dark] .custom-field-manager__item{border-bottom-color:var(--color-gray-700)}[data-theme=dark] .custom-field-manager__item-drag{color:var(--color-gray-500)}[data-theme=dark] .custom-field-manager__item-name{color:var(--color-gray-100)}[data-theme=dark] 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var(--spacing-2);border-radius:var(--border-radius-md);margin-bottom:var(--spacing-2);display:inline-flex}.ticket-detail__subject{font-size:var(--font-size-xl);font-weight:var(--font-weight-bold);color:var(--color-gray-900);margin:0;line-height:1.4}.ticket-detail__header-actions{align-items:center;gap:var(--spacing-2);flex-shrink:0;display:flex}.ticket-detail__body{flex:1;display:flex;overflow:hidden}.ticket-detail__main{padding:var(--spacing-4) var(--spacing-6);flex-direction:column;flex:1;display:flex;overflow-y:auto}.ticket-detail__sidebar{border-left:1px solid var(--color-border);background-color:var(--color-gray-50);flex-shrink:0;width:320px;overflow-y:auto}.ticket-detail__description{padding:var(--spacing-4);background-color:var(--color-gray-100);border-radius:var(--border-radius-lg);margin-bottom:var(--spacing-4);border:1px solid 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var(--color-info-500)}.ticket-detail__conversation--system{padding:var(--spacing-3) var(--spacing-4);background-color:var(--color-gray-100);border:1px dashed var(--color-gray-300);box-shadow:none}.ticket-detail__system-message{font-size:var(--font-size-xs);color:var(--color-gray-500);justify-content:space-between;align-items:center;display:flex}.ticket-detail__attachments{gap:var(--spacing-2);margin-top:var(--spacing-3);padding-top:var(--spacing-3);border-top:1px solid var(--color-border);flex-wrap:wrap;display:flex}.ticket-detail__attachment{align-items:center;gap:var(--spacing-1);padding:var(--spacing-1) var(--spacing-2);background-color:var(--color-gray-100);border-radius:var(--border-radius-sm);font-size:var(--font-size-xs);color:var(--color-gray-700);transition:background-color var(--transition-fast);text-decoration:none;display:inline-flex}.ticket-detail__attachment:hover{background-color:var(--color-gray-200)}.ticket-detail__attachment-size{color:var(--color-gray-500)}.ticket-detail__reply{padding-top:var(--spacing-4);border-top:1px solid var(--color-border);margin-top:auto}.ticket-detail__reply-tabs{gap:var(--spacing-2);margin-bottom:var(--spacing-3);display:flex}.ticket-detail__reply-tab{align-items:center;gap:var(--spacing-1);padding:var(--spacing-2) var(--spacing-3);border-radius:var(--border-radius-md);font-size:var(--font-size-sm);color:var(--color-gray-600);cursor:pointer;transition:all var(--transition-fast);background:0 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var(--color-border)}.ticket-detail__kb-attachments-header{font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-gray-600);margin-bottom:var(--spacing-2);text-transform:uppercase;letter-spacing:.05em;justify-content:space-between;align-items:center;display:flex}.ticket-detail__kb-attachments-list{gap:var(--spacing-2);flex-direction:column;display:flex}.ticket-detail__kb-attachment{justify-content:space-between;align-items:center;gap:var(--spacing-2);padding:var(--spacing-2);border-radius:var(--border-radius-md);border:1px solid 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var(--spacing-3);margin-bottom:var(--spacing-3);background-color:var(--color-gray-100);border-radius:var(--border-radius-md);font-size:var(--font-size-xs);font-weight:var(--font-weight-bold);color:var(--color-gray-600);text-transform:uppercase;letter-spacing:.05em;cursor:pointer;transition:all var(--transition-fast);border:none;justify-content:space-between;align-items:center;display:flex}.ticket-detail__section-header:hover{background-color:var(--color-gray-200);color:var(--color-gray-800)}.ticket-detail__properties{gap:var(--spacing-4);flex-direction:column;display:flex}.ticket-detail__property{gap:var(--spacing-1);flex-direction:column;display:flex}.ticket-detail__property label{font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-gray-500);text-transform:uppercase;letter-spacing:.03em}.ticket-detail__property span{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-800)}.ticket-detail__property-with-indicator{align-items:center;gap:var(--spacing-2);display:flex}.ticket-detail__priority-dot{border-radius:var(--border-radius-full);flex-shrink:0;width:8px;height:8px}.ticket-detail__assignee-display{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);display:flex}.ticket-detail__unassigned{color:var(--color-gray-400);font-style:italic}.ticket-detail__requester{align-items:flex-start;gap:var(--spacing-3);display:flex}.ticket-detail__requester-info{gap:var(--spacing-0-5);flex-direction:column;display:flex}.ticket-detail__requester-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-gray-900)}.ticket-detail__requester-email{font-size:var(--font-size-xs);color:var(--color-primary-600);font-weight:var(--font-weight-medium)}.ticket-detail__requester-company{font-size:var(--font-size-xs);color:var(--color-gray-600);font-weight:var(--font-weight-medium)}.ticket-detail__tags{gap:var(--spacing-2);flex-wrap:wrap;display:flex}.ticket-detail__tag{align-items:center;gap:var(--spacing-1);padding:var(--spacing-1) var(--spacing-2);background-color:var(--color-primary-100);border-radius:var(--border-radius-md);font-size:var(--font-size-xs);font-weight:var(--font-weight-medium);color:var(--color-primary-700);transition:all var(--transition-fast);display:inline-flex}.ticket-detail__tag:hover{background-color:var(--color-primary-200)}.ticket-detail__sla{gap:var(--spacing-2);flex-direction:column;display:flex}.ticket-detail__sla-item{font-size:var(--font-size-sm);color:var(--color-gray-700);justify-content:space-between;align-items:center;display:flex}.ticket-detail__timestamps{gap:var(--spacing-2);flex-direction:column;display:flex}.ticket-detail__timestamp{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-xs);color:var(--color-gray-500);display:flex}.ticket-detail__timestamp--due{color:var(--color-warning-600)}@media (max-width:1024px){.ticket-detail__body{flex-direction:column}.ticket-detail__sidebar{border-left:none;border-top:1px solid var(--color-border);width:100%}}@media (max-width:640px){.ticket-detail__header{gap:var(--spacing-3);padding:var(--spacing-3) var(--spacing-4);flex-direction:column}.ticket-detail__header-actions{justify-content:flex-end;width:100%}.ticket-detail__subject{font-size:var(--font-size-lg)}.ticket-detail__main{padding:var(--spacing-3) var(--spacing-4)}.ticket-detail__description{padding:var(--spacing-3)}.ticket-detail__sidebar{padding-bottom:var(--spacing-6)}}[data-theme=dark] .ticket-detail{background-color:var(--color-gray-900)}[data-theme=dark] .ticket-detail__header{border-color:var(--color-gray-700)}[data-theme=dark] .ticket-detail__id{background-color:var(--color-primary-900);color:var(--color-primary-300)}[data-theme=dark] .ticket-detail__subject{color:var(--color-white)}[data-theme=dark] .ticket-detail__sidebar{background-color:var(--color-gray-850);border-color:var(--color-gray-700)}[data-theme=dark] 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var(--color-gray-700)}[data-theme=dark] .shortcut-sequence-indicator__label{color:var(--color-gray-500)}[data-theme=dark] .shortcut-sequence-indicator__hint{color:var(--color-gray-400)}.drag-drop-attachments{gap:var(--spacing-3);flex-direction:column;display:flex}.drag-drop-attachments--disabled{opacity:.6;pointer-events:none}.drag-drop-attachments__input{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.drag-drop-attachments__drop-zone{padding:var(--spacing-6);border:2px dashed var(--color-gray-300);border-radius:var(--border-radius-lg);background-color:var(--color-gray-50);cursor:pointer;transition:all 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span{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.drag-drop-attachments__item-meta{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-xs);color:var(--color-gray-500);margin-top:var(--spacing-1);display:flex}.drag-drop-attachments__item-error{align-items:center;gap:var(--spacing-1);color:var(--color-danger-600);display:flex}.drag-drop-attachments__item-progress{margin-top:var(--spacing-2)}.drag-drop-attachments__item-actions{align-items:center;gap:var(--spacing-1);flex-shrink:0;display:flex}.drag-drop-attachments__item-remove{width:28px;height:28px;color:var(--color-gray-400);cursor:pointer;border-radius:var(--border-radius-md);transition:all var(--transition-fast);background:0 0;border:none;justify-content:center;align-items:center;padding:0;display:flex}.drag-drop-attachments__item-remove:hover{background-color:var(--color-gray-200);color:var(--color-gray-700)}.drag-drop-attachments__item--error 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.drag-drop-attachments__drop-zone--active{border-color:var(--color-primary-400);background-color:var(--color-primary-900)}[data-theme=dark] .drag-drop-attachments__drop-icon{color:var(--color-gray-500)}[data-theme=dark] .drag-drop-attachments__drop-zone:hover .drag-drop-attachments__drop-icon,[data-theme=dark] .drag-drop-attachments__drop-zone--active .drag-drop-attachments__drop-icon{color:var(--color-primary-400)}[data-theme=dark] .drag-drop-attachments__drop-text{color:var(--color-gray-400)}[data-theme=dark] .drag-drop-attachments__browse{color:var(--color-primary-400)}[data-theme=dark] .drag-drop-attachments__drop-hint{color:var(--color-gray-500)}[data-theme=dark] .drag-drop-attachments__item{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .drag-drop-attachments__item--error{background-color:var(--color-danger-900);border-color:var(--color-danger-700)}[data-theme=dark] 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var(--color-gray-200);border-radius:var(--border-radius-md)}.create-child-ticket-modal__parent-header{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-gray-500);text-transform:uppercase;letter-spacing:.05em;margin-bottom:var(--spacing-2);display:flex}.create-child-ticket-modal__parent-info{align-items:center;gap:var(--spacing-2);display:flex}.create-child-ticket-modal__parent-id{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-primary-600)}.create-child-ticket-modal__parent-subject{font-size:var(--font-size-sm);color:var(--color-gray-700);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.create-child-ticket-modal__field{gap:var(--spacing-1);flex-direction:column;display:flex}.create-child-ticket-modal__label{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-700)}.create-child-ticket-modal__required{color:var(--color-danger-500)}.create-child-ticket-modal__row{gap:var(--spacing-4);grid-template-columns:1fr 1fr;display:grid}.create-child-ticket-modal__copy-options{padding:var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md)}.create-child-ticket-modal__copy-title{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-gray-700);margin:0 0 var(--spacing-3) 0;display:flex}.create-child-ticket-modal__copy-grid{gap:var(--spacing-2);flex-direction:column;display:flex}.create-child-ticket-modal__tags-label{align-items:center;gap:var(--spacing-1);flex-wrap:wrap;display:flex}.create-child-ticket-modal__overrides{gap:var(--spacing-4);grid-template-columns:1fr 1fr;display:grid}.create-child-ticket-modal__footer{justify-content:flex-end;gap:var(--spacing-2);padding-top:var(--spacing-4);border-top:1px solid var(--color-gray-200);display:flex}[data-theme=dark] .create-child-ticket-modal__parent{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .create-child-ticket-modal__parent-header{color:var(--color-gray-400)}[data-theme=dark] .create-child-ticket-modal__parent-id{color:var(--color-primary-400)}[data-theme=dark] .create-child-ticket-modal__parent-subject,[data-theme=dark] .create-child-ticket-modal__label{color:var(--color-gray-300)}[data-theme=dark] .create-child-ticket-modal__copy-options{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .create-child-ticket-modal__copy-title{color:var(--color-gray-300)}[data-theme=dark] .create-child-ticket-modal__footer{border-top-color:var(--color-gray-700)}.clone-ticket-modal{gap:var(--spacing-4);flex-direction:column;display:flex}.clone-ticket-modal__original{padding:var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md)}.clone-ticket-modal__original-header{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-gray-500);text-transform:uppercase;letter-spacing:.05em;margin-bottom:var(--spacing-2);display:flex}.clone-ticket-modal__original-info{align-items:center;gap:var(--spacing-2);display:flex}.clone-ticket-modal__original-id{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-primary-600)}.clone-ticket-modal__original-subject{font-size:var(--font-size-sm);color:var(--color-gray-700);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.clone-ticket-modal__field{gap:var(--spacing-1);flex-direction:column;display:flex}.clone-ticket-modal__label{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-700)}.clone-ticket-modal__required{color:var(--color-danger-500)}.clone-ticket-modal__options{gap:var(--spacing-2);padding:var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md);flex-direction:column;display:flex}.clone-ticket-modal__options-title{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-gray-700);margin:0 0 var(--spacing-2) 0;display:flex}.clone-ticket-modal__option{gap:var(--spacing-1);flex-direction:column;display:flex}.clone-ticket-modal__option-label{align-items:center;gap:var(--spacing-2);display:flex}.clone-ticket-modal__option-hint{font-size:var(--font-size-xs);color:var(--color-gray-500);padding-left:var(--spacing-6);margin:0}.clone-ticket-modal__tags{align-items:center;gap:var(--spacing-1);margin-left:var(--spacing-1);display:flex}.clone-ticket-modal__requester-section{gap:var(--spacing-3);padding:var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md);flex-direction:column;display:flex}.clone-ticket-modal__requester-options{gap:var(--spacing-2);flex-direction:column;display:flex}.clone-ticket-modal__requester-option{align-items:center;gap:var(--spacing-2);padding:var(--spacing-2);border-radius:var(--border-radius-md);cursor:pointer;transition:background-color var(--transition-fast);display:flex}.clone-ticket-modal__requester-option:hover{background-color:var(--color-gray-100)}.clone-ticket-modal__requester-option input[type=radio]{margin:0}.clone-ticket-modal__requester-info{align-items:center;gap:var(--spacing-2);display:flex}.clone-ticket-modal__requester-name{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-900);display:block}.clone-ticket-modal__requester-email{font-size:var(--font-size-xs);color:var(--color-gray-500);display:block}.clone-ticket-modal__new-requester{position:relative}.clone-ticket-modal__requester-results{background-color:var(--color-white);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md);max-height:200px;box-shadow:var(--shadow-lg);margin:var(--spacing-1) 0 0 0;z-index:10;padding:0;list-style:none;position:absolute;top:100%;left:0;right:0;overflow-y:auto}.clone-ticket-modal__requester-results li{padding:var(--spacing-2) var(--spacing-3);cursor:pointer;transition:background-color var(--transition-fast);flex-direction:column;display:flex}.clone-ticket-modal__requester-results li:hover{background-color:var(--color-gray-50)}.clone-ticket-modal__requester-results li span:first-child{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-900)}.clone-ticket-modal__requester-results li span:last-child{font-size:var(--font-size-xs);color:var(--color-gray-500)}.clone-ticket-modal__footer{justify-content:flex-end;gap:var(--spacing-2);padding-top:var(--spacing-4);border-top:1px solid var(--color-gray-200);display:flex}[data-theme=dark] .clone-ticket-modal__original{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .clone-ticket-modal__original-header{color:var(--color-gray-400)}[data-theme=dark] .clone-ticket-modal__original-id{color:var(--color-primary-400)}[data-theme=dark] .clone-ticket-modal__original-subject,[data-theme=dark] .clone-ticket-modal__label{color:var(--color-gray-300)}[data-theme=dark] .clone-ticket-modal__options{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .clone-ticket-modal__options-title{color:var(--color-gray-300)}[data-theme=dark] .clone-ticket-modal__option-hint{color:var(--color-gray-400)}[data-theme=dark] .clone-ticket-modal__requester-section{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .clone-ticket-modal__requester-option:hover{background-color:var(--color-gray-750)}[data-theme=dark] .clone-ticket-modal__requester-name{color:var(--color-gray-100)}[data-theme=dark] .clone-ticket-modal__requester-email{color:var(--color-gray-400)}[data-theme=dark] .clone-ticket-modal__requester-results{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .clone-ticket-modal__requester-results li:hover{background-color:var(--color-gray-750)}[data-theme=dark] .clone-ticket-modal__requester-results li span:first-child{color:var(--color-gray-100)}[data-theme=dark] .clone-ticket-modal__requester-results li span:last-child{color:var(--color-gray-400)}[data-theme=dark] .clone-ticket-modal__footer{border-top-color:var(--color-gray-700)}.create-article-modal{gap:var(--spacing-4);flex-direction:column;display:flex}.create-article-modal__ticket-info{align-items:center;gap:var(--spacing-2);padding:var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md);font-size:var(--font-size-sm);color:var(--color-gray-600);display:flex}.create-article-modal__ticket-subject{color:var(--color-gray-900);font-weight:var(--font-weight-medium);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.create-article-modal__source{gap:var(--spacing-3);flex-direction:column;display:flex}.create-article-modal__source-header{justify-content:space-between;align-items:center;display:flex}.create-article-modal__source-header p{font-size:var(--font-size-sm);color:var(--color-gray-600);margin:0}.create-article-modal__source-actions{gap:var(--spacing-2);display:flex}.create-article-modal__messages{gap:var(--spacing-2);flex-direction:column;max-height:400px;display:flex;overflow-y:auto}.create-article-modal__message{padding:var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md);transition:all var(--transition-fast)}.create-article-modal__message--selected{background-color:var(--color-primary-50);border-color:var(--color-primary-300)}.create-article-modal__message--agent{border-left:3px solid var(--color-primary-500)}.create-article-modal__message--customer{border-left:3px solid var(--color-gray-400)}.create-article-modal__message--note{border-left:3px solid var(--color-warning-500)}.create-article-modal__message--description{border-left:3px solid var(--color-success-500)}.create-article-modal__message-content{gap:var(--spacing-2);flex-direction:column;display:flex}.create-article-modal__message-header{align-items:center;gap:var(--spacing-2);display:flex}.create-article-modal__message-label{font-size:var(--font-size-xs);font-weight:var(--font-weight-semibold);color:var(--color-success-600);text-transform:uppercase}.create-article-modal__message-author{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-700)}.create-article-modal__message-date{font-size:var(--font-size-xs);color:var(--color-gray-500)}.create-article-modal__message-text{font-size:var(--font-size-sm);color:var(--color-gray-600);margin:0;line-height:1.5}.create-article-modal__generate{align-items:center;gap:var(--spacing-2);padding:var(--spacing-4);border-top:1px solid var(--color-gray-200);flex-direction:column;display:flex}.create-article-modal__generate-hint{font-size:var(--font-size-sm);color:var(--color-gray-500);margin:0}.create-article-modal__article{gap:var(--spacing-4);flex-direction:column;display:flex}.create-article-modal__field{gap:var(--spacing-1);flex-direction:column;display:flex}.create-article-modal__label{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-gray-700)}.create-article-modal__required{color:var(--color-danger-500)}.create-article-modal__row{gap:var(--spacing-4);grid-template-columns:1fr 1fr;display:grid}.create-article-modal__tags-display{gap:var(--spacing-1);padding:var(--spacing-2);background-color:var(--color-gray-50);border:1px solid var(--color-gray-200);border-radius:var(--border-radius-md);flex-wrap:wrap;min-height:40px;display:flex}.create-article-modal__footer{padding-top:var(--spacing-4);border-top:1px solid var(--color-gray-200);justify-content:space-between;align-items:center;display:flex}.create-article-modal__footer-actions{gap:var(--spacing-2);display:flex}[data-theme=dark] .create-article-modal__ticket-info{background-color:var(--color-gray-800);border-color:var(--color-gray-700);color:var(--color-gray-400)}[data-theme=dark] .create-article-modal__ticket-subject{color:var(--color-gray-100)}[data-theme=dark] .create-article-modal__source-header p{color:var(--color-gray-400)}[data-theme=dark] .create-article-modal__message{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .create-article-modal__message--selected{background-color:var(--color-primary-900);border-color:var(--color-primary-600)}[data-theme=dark] .create-article-modal__message-label{color:var(--color-success-400)}[data-theme=dark] .create-article-modal__message-author{color:var(--color-gray-300)}[data-theme=dark] .create-article-modal__message-date,[data-theme=dark] .create-article-modal__message-text{color:var(--color-gray-400)}[data-theme=dark] .create-article-modal__generate{border-top-color:var(--color-gray-700)}[data-theme=dark] .create-article-modal__generate-hint{color:var(--color-gray-400)}[data-theme=dark] .create-article-modal__label{color:var(--color-gray-300)}[data-theme=dark] .create-article-modal__tags-display{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .create-article-modal__footer{border-top-color:var(--color-gray-700)}.trash-actions{justify-content:space-between;align-items:center;gap:var(--spacing-4);padding:var(--spacing-3) var(--spacing-4);background-color:var(--color-danger-50);border:1px solid var(--color-danger-200);border-radius:var(--border-radius-md);display:flex}.trash-actions__info,.trash-actions__buttons{align-items:center;gap:var(--spacing-2);display:flex}.trash-actions__confirm-modal{gap:var(--spacing-4);flex-direction:column;display:flex}.trash-actions__confirm-tickets{padding:var(--spacing-3);background-color:var(--color-gray-50);border-radius:var(--border-radius-md)}.trash-actions__confirm-tickets h4{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-gray-700);margin:0 0 var(--spacing-2) 0}.trash-actions__confirm-tickets ul{gap:var(--spacing-1);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.trash-actions__confirm-tickets li{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);display:flex}.trash-actions__ticket-id{font-weight:var(--font-weight-medium);color:var(--color-gray-600)}.trash-actions__ticket-subject{color:var(--color-gray-700);text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.trash-actions__more{color:var(--color-gray-500);font-style:italic}.trash-actions__confirm-input{gap:var(--spacing-2);flex-direction:column;display:flex}.trash-actions__confirm-input label{font-size:var(--font-size-sm);color:var(--color-gray-700)}.trash-actions__confirm-input input{padding:var(--spacing-2) var(--spacing-3);border:1px solid var(--color-gray-300);border-radius:var(--border-radius-md);font-size:var(--font-size-sm)}.trash-actions__confirm-input input:focus{border-color:var(--color-danger-500);box-shadow:0 0 0 3px var(--color-danger-100);outline:none}.trash-actions__confirm-actions{justify-content:flex-end;gap:var(--spacing-2);padding-top:var(--spacing-2);border-top:1px solid var(--color-gray-200);display:flex}.trash-info-banner{justify-content:space-between;align-items:center;gap:var(--spacing-4);padding:var(--spacing-3) var(--spacing-4);background-color:var(--color-gray-100);border-radius:var(--border-radius-md);display:flex}.trash-info-banner__content{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);color:var(--color-gray-600);display:flex}.ticket-trash-actions{justify-content:space-between;align-items:center;gap:var(--spacing-3);display:flex}.ticket-trash-actions--compact{gap:var(--spacing-2)}.ticket-trash-actions__info{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-sm);color:var(--color-gray-500);display:flex}.ticket-trash-actions__buttons{align-items:center;gap:var(--spacing-2);display:flex}.ticket-trash-actions__confirm{align-items:center;gap:var(--spacing-2);padding:var(--spacing-1) var(--spacing-2);background-color:var(--color-danger-50);border-radius:var(--border-radius-md);font-size:var(--font-size-sm);color:var(--color-danger-700);display:flex}[data-theme=dark] .trash-actions{background-color:var(--color-danger-900);border-color:var(--color-danger-700)}[data-theme=dark] .trash-actions__confirm-tickets{background-color:var(--color-gray-800)}[data-theme=dark] .trash-actions__confirm-tickets h4{color:var(--color-gray-300)}[data-theme=dark] .trash-actions__ticket-id{color:var(--color-gray-400)}[data-theme=dark] .trash-actions__ticket-subject{color:var(--color-gray-300)}[data-theme=dark] .trash-actions__more{color:var(--color-gray-400)}[data-theme=dark] .trash-actions__confirm-input label{color:var(--color-gray-300)}[data-theme=dark] .trash-actions__confirm-input input{background-color:var(--color-gray-800);border-color:var(--color-gray-600);color:var(--color-gray-100)}[data-theme=dark] .trash-actions__confirm-input input:focus{border-color:var(--color-danger-400);box-shadow:0 0 0 3px var(--color-danger-900)}[data-theme=dark] .trash-actions__confirm-actions{border-top-color:var(--color-gray-700)}[data-theme=dark] .trash-info-banner{background-color:var(--color-gray-800)}[data-theme=dark] .trash-info-banner__content,[data-theme=dark] .ticket-trash-actions__info{color:var(--color-gray-400)}[data-theme=dark] .ticket-trash-actions__confirm{background-color:var(--color-danger-900);color:var(--color-danger-400)}.infinite-scroll-list{flex-direction:column;width:100%;display:flex;position:relative}.infinite-scroll-list__header{z-index:10;background-color:var(--color-background);position:sticky;top:0}.infinite-scroll-list__container{scroll-behavior:smooth;flex:1;overflow:hidden auto}.infinite-scroll-list__items{flex-direction:column;display:flex}.infinite-scroll-list__item{flex-shrink:0}.infinite-scroll-list__loading,.infinite-scroll-list__load-previous{justify-content:center;align-items:center;gap:var(--spacing-2);padding:var(--spacing-4);display:flex}.infinite-scroll-list__loading-indicator{align-items:center;gap:var(--spacing-2);color:var(--color-gray-500);font-size:var(--font-size-sm);display:flex}.infinite-scroll-list__loading{color:var(--color-gray-500);font-size:var(--font-size-sm)}.infinite-scroll-list__error{align-items:center;gap:var(--spacing-3);padding:var(--spacing-6);color:var(--color-danger-600);text-align:center;flex-direction:column;display:flex}.infinite-scroll-list__error span{font-size:var(--font-size-sm)}.infinite-scroll-list--empty{justify-content:center}.infinite-scroll-list__empty{padding:var(--spacing-8);flex:1;justify-content:center;align-items:center;display:flex}.infinite-scroll-list__empty-default{text-align:center;color:var(--color-gray-500)}.infinite-scroll-list__empty-default p{font-size:var(--font-size-sm);margin:0}.infinite-scroll-list__end{padding:var(--spacing-4);color:var(--color-gray-400);font-size:var(--font-size-xs);justify-content:center;align-items:center;display:flex}.infinite-scroll-list__footer{padding:var(--spacing-3);border-top:1px solid var(--color-gray-200)}.infinite-scroll-list__scroll-top{bottom:var(--spacing-4);right:var(--spacing-4);border-radius:var(--border-radius-full);background-color:var(--color-primary-600);color:#fff;cursor:pointer;width:40px;height:40px;box-shadow:var(--shadow-lg);transition:all var(--transition-fast);z-index:20;opacity:.9;border:none;justify-content:center;align-items:center;display:flex;position:absolute}.infinite-scroll-list__scroll-top:hover{background-color:var(--color-primary-700);opacity:1;transform:translateY(-2px)}.infinite-scroll-list__scroll-top:active{transform:translateY(0)}.infinite-scroll-list--loading .infinite-scroll-list__skeletons{flex-direction:column;display:flex}.infinite-scroll-list__skeleton-item{padding:var(--spacing-3) var(--spacing-4);border-bottom:1px solid var(--color-gray-100)}.infinite-scroll-list__skeleton-default{align-items:center;gap:var(--spacing-3);display:flex}.infinite-scroll-list__skeleton-avatar{border-radius:var(--border-radius-full);background:linear-gradient(90deg, var(--color-gray-200) 25%, var(--color-gray-100) 50%, var(--color-gray-200) 75%);background-size:200% 100%;width:40px;height:40px;animation:1.5s infinite skeleton-shimmer}.infinite-scroll-list__skeleton-content{gap:var(--spacing-2);flex-direction:column;flex:1;display:flex}.infinite-scroll-list__skeleton-title{border-radius:var(--border-radius-sm);background:linear-gradient(90deg, var(--color-gray-200) 25%, var(--color-gray-100) 50%, var(--color-gray-200) 75%);background-size:200% 100%;width:60%;height:14px;animation:1.5s infinite skeleton-shimmer}.infinite-scroll-list__skeleton-subtitle{border-radius:var(--border-radius-sm);background:linear-gradient(90deg, var(--color-gray-200) 25%, var(--color-gray-100) 50%, var(--color-gray-200) 75%);background-size:200% 100%;width:40%;height:12px;animation:1.5s .1s infinite skeleton-shimmer}@keyframes skeleton-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}[data-theme=dark] .infinite-scroll-list__header{background-color:var(--color-gray-900)}[data-theme=dark] .infinite-scroll-list__loading,[data-theme=dark] 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.split-ticket__footer{border-color:var(--color-gray-700)}.link-tickets__content{gap:var(--spacing-5);padding:var(--spacing-4);flex-direction:column;display:flex}.link-tickets__source{align-items:center;gap:var(--spacing-2);padding:var(--spacing-3);background-color:var(--color-gray-50);border-radius:var(--border-radius-md);display:flex}.link-tickets__source-label{font-size:var(--font-size-sm);color:var(--color-text-muted)}.link-tickets__source-ticket{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text)}.link-tickets__section{gap:var(--spacing-3);flex-direction:column;display:flex}.link-tickets__section-title{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-text);margin:0}.link-tickets__existing{gap:var(--spacing-2);flex-direction:column;display:flex}.link-tickets__link-item{justify-content:space-between;align-items:center;gap:var(--spacing-3);padding:var(--spacing-2) var(--spacing-3);background-color:var(--color-gray-50);border:1px solid var(--color-border);border-radius:var(--border-radius-md);display:flex}.link-tickets__link-info{gap:var(--spacing-0-5);flex-direction:column;min-width:0;display:flex}.link-tickets__link-relation{font-size:var(--font-size-xs);color:var(--color-primary);font-weight:var(--font-weight-medium)}.link-tickets__link-ticket{font-size:var(--font-size-sm);color:var(--color-text);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.link-tickets__search{gap:var(--spacing-2);display:flex}.link-tickets__search .input{flex:1}.link-tickets__results{gap:var(--spacing-2);flex-direction:column;max-height:200px;display:flex;overflow-y:auto}.link-tickets__result{gap:var(--spacing-1);padding:var(--spacing-3);background-color:var(--color-white);border:1px solid var(--color-border);border-radius:var(--border-radius-md);cursor:pointer;transition:all var(--transition-fast);flex-direction:column;display:flex}.link-tickets__result:hover{border-color:var(--color-primary-300);background-color:var(--color-gray-50)}.link-tickets__result--selected{border-color:var(--color-primary-500);background-color:var(--color-primary-50)}.link-tickets__result-main{align-items:center;gap:var(--spacing-2);display:flex}.link-tickets__result-id{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-primary)}.link-tickets__result-subject{font-size:var(--font-size-sm);color:var(--color-text);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.link-tickets__result-meta{align-items:center;gap:var(--spacing-2);display:flex}.link-tickets__result-date{font-size:var(--font-size-xs);color:var(--color-text-muted)}.link-tickets__no-results{justify-content:center;align-items:center;gap:var(--spacing-2);padding:var(--spacing-4);color:var(--color-text-muted);font-size:var(--font-size-sm);display:flex}.link-tickets__selected{gap:var(--spacing-4);padding:var(--spacing-4);background-color:var(--color-gray-50);border-radius:var(--border-radius-md);flex-direction:column;display:flex}.link-tickets__relation-preview{justify-content:center;align-items:center;gap:var(--spacing-3);display:flex}.link-tickets__relation-ticket{padding:var(--spacing-2) var(--spacing-3);background-color:var(--color-white);border:1px solid var(--color-border);border-radius:var(--border-radius-md);font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text)}.link-tickets__relation-arrow{color:var(--color-primary)}.link-tickets__field{gap:var(--spacing-1);flex-direction:column;display:flex}.link-tickets__label{font-size:var(--font-size-sm);font-weight:var(--font-weight-medium);color:var(--color-text)}.link-tickets__footer{justify-content:flex-end;gap:var(--spacing-3);padding-top:var(--spacing-4);border-top:1px solid var(--color-border);display:flex}[data-theme=dark] .link-tickets__source{background-color:var(--color-gray-800)}[data-theme=dark] .link-tickets__link-item,[data-theme=dark] .link-tickets__result{background-color:var(--color-gray-800);border-color:var(--color-gray-700)}[data-theme=dark] .link-tickets__result:hover{background-color:var(--color-gray-700)}[data-theme=dark] 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var(--color-border);margin-top:var(--spacing-2);display:flex}[data-theme=dark] .edit-ticket__footer{border-color:var(--color-gray-700)}.merge-tickets__content{gap:var(--spacing-5);padding:var(--spacing-4);flex-direction:column;display:flex}.merge-tickets__warning{gap:var(--spacing-3);padding:var(--spacing-3);background-color:var(--color-warning-50);border:1px solid var(--color-warning-200);border-radius:var(--border-radius-md);display:flex}.merge-tickets__warning-icon{color:var(--color-warning-600);flex-shrink:0}.merge-tickets__warning p{font-size:var(--font-size-sm);color:var(--color-warning-800);margin:0}.merge-tickets__section{gap:var(--spacing-3);flex-direction:column;display:flex}.merge-tickets__section-title{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-text);margin:0}.merge-tickets__ticket{justify-content:space-between;align-items:flex-start;gap:var(--spacing-3);padding:var(--spacing-3);background-color:var(--color-white);border:1px solid var(--color-border);border-radius:var(--border-radius-md);display:flex}.merge-tickets__ticket--current{border-color:var(--color-primary-300);background-color:var(--color-primary-50)}.merge-tickets__ticket-main{gap:var(--spacing-1);flex-direction:column;flex:1;min-width:0;display:flex}.merge-tickets__ticket-header{align-items:center;gap:var(--spacing-2);display:flex}.merge-tickets__ticket-id{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--color-primary)}.merge-tickets__ticket-subject{font-size:var(--font-size-sm);color:var(--color-text);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.merge-tickets__ticket-meta{align-items:center;gap:var(--spacing-2);font-size:var(--font-size-xs);color:var(--color-text-muted);display:flex}.merge-tickets__ticket-meta svg{vertical-align:middle}.merge-tickets__ticket-actions{align-items:center;gap:var(--spacing-2);display:flex}.merge-tickets__primary-btn{align-items:center;gap:var(--spacing-1);padding:var(--spacing-1) var(--spacing-2);border:1px solid var(--color-border);border-radius:var(--border-radius-md);color:var(--color-text-muted);cursor:pointer;font-size:var(--font-size-xs);transition:all var(--transition-fast);background:0 0;display:flex}.merge-tickets__primary-btn:hover{border-color:var(--color-warning-300);color:var(--color-warning-600)}.merge-tickets__primary-btn--active{border-color:var(--color-warning-500);background-color:var(--color-warning-50);color:var(--color-warning-600)}.merge-tickets__selected{gap:var(--spacing-2);flex-direction:column;display:flex}.merge-tickets__search{gap:var(--spacing-2);display:flex}.merge-tickets__search 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